About Us

Who are we?

E-Commerce Alanya is a digital solutions partner that has been serving businesses in Alanya and the Antalya region since 2000, helping them step into the digital world and establish online sales channels. Since our establishment, we have helped thousands of local businesses, tourism sector businesses, handicraft producers, and retailers by setting up e-commerce platforms and enabling them to reach global markets with their products online.

At E-commerce Alanya, we're not just a technology provider; we're a dedicated business partner working closely to make your online business a success. With a deep understanding of Alanya's local business dynamics, Antalya's tourism needs, and global e-commerce trends, our team offers customized solutions for each client. Our expert team in technology, design, and marketing will support you every step of the way to make your online success a reality.

We believe that every business, regardless of geography or size, has the right to be visible and sell in the digital marketplace. Therefore, providing affordable, high-quality, and effective e-commerce solutions is our core mission. Whether located on the beautiful beaches of Alanya or in the heart of Antalya, we invite every business owner offering high-quality products or services to open their own online store, grow their business, and reach global customers.

How do our e-commerce solutions work?

In Alanya, our e-commerce clients don't encounter a finished, ready-made project; instead, they receive a completely customized digital store designed from start to finish. From the first meeting, we understand your products, define your target customers, and research which pricing strategy will work in your market. Then, based on this information, we select the most suitable e-commerce platform for you. Whether you prefer ready-made systems (such as WooCommerce, Shopify, Magento) or a completely custom-coded solution, we decide based on the size of your business and your budget.

Design is just as central to our work as the technology infrastructure. We design a modern and user-friendly web interface that attracts the attention of foreign customers visiting Alanya during the tourism season. Product photography, description writing, category organization, search and filtering features — all these elements are arranged in a way that allows your customers to easily find and purchase the product.

Payment systems and logistics integrations are also a fundamental part of the solutions we develop. From commonly used payment options in Türkiye such as credit cards, bank transfers, and cash on delivery, to PayPal and international payment networks; the entire system is delivered connected and automated. This allows you to focus on sales and stop dealing with technical details.

Step-by-Step E-Commerce Setup Process

The e-commerce setup process in Alanya consists of five main stages. In the first stage, we hold a detailed consultation meeting with you to learn about your business goals, the nature of your products, your target audience, and your budget. During this stage, we analyze which e-commerce sites are already in your market and determine your competitive advantage. Since most businesses in Alanya aim to attract tourist customers, we recommend that clients have their sites prepared in Turkish and English, and optionally in other languages such as German and Russian.

In the second stage, the product list and technical specifications are determined. We answer questions such as how many products will be cataloged, how many photos will be added to each product, how stock tracking will be done, and what discount and promotional tools will be used. If there is a hotel, restaurant, or boutique business in Antalya, we also integrate a reservation system and prepayment mechanism for such customers. For souvenir sellers in Alanya, we recommend a stock management and automatic deduction system to prevent overstocking.

The third stage is design and development. We create wireframes for the pages, choose colors, and determine the logo and visual identity. Then, technical processes such as coding, database setup, and search engine optimization settings are performed. During this process, we regularly show you our work, receive your feedback, and make necessary changes. The fourth stage is testing and calibration. All payment systems, product search, user registration, and order processing are tested in a simulated environment. In the fifth stage, the site goes live and training is provided.

Every stage reflects Alanya's customer-centric approach to e-commerce. You are not a passive buyer; you provide feedback and suggestions at every point in the process. Development time can range from 4 weeks to 3 months, depending on the size of the project. A simple catalog site is completed faster, while a project requiring hundreds of products and complex integrations takes longer. However, guaranteeing quality and fully meeting your business needs in every project is our principle.

Assets You Acquire During the Delivery Phase

When you start working with E-commerce Alanya, you don't just get a "ready-made website". Upon delivery, you receive a digital store that is fully owned and controlled by your business. All the source code for the site's software is given to you — this means that if you want to work with a different technical team in the future, you can take the code and transfer it. All product information, customer records, and orders stored in the database are entirely yours and can be used at any time when switching to another platform.

The user management panel is operated by you. You will receive detailed training so you can add new products, change prices, update stock, and start discount campaigns—all yourself. A written user manual, video tutorials, and telephone support are included as standard in your package. Whether you are in Alanya or Antalya, our team will be on the other end of the phone, ready to help you solve your problem.

The domain name and hosting (server) for your site can either remain with your chosen provider or be managed by E-commerce Alanya. In either case, you are in control. Initially, one year of technical support and update services are included in your package; after this period, you can choose to continue or operate the site solely under your own management. The choice is entirely yours.

After delivery, marketing advice is also provided. Google Shopping integration, SEO advice, social media publishing strategy — these services can be purchased separately, but are not separate from your basic e-commerce setup package. Specifically for Alanya tourism, we also assist in preparing pre-season and in-season marketing calendars.

Our Local Focus in Alanya and Antalya

E-commerce Alanya understands the dynamics of the geography it embodies in its name. Alanya is a region with a high concentration of tourism, handicrafts, textiles, food products, and retail trade. We understand the specific needs of each of these sectors. An e-commerce site for a thermal spa business is different from that of a leather goods workshop. The seasonality of tourist customer flow, the necessity of foreign language options, and the criticality of credit card transactions are all realities we know for businesses in Alanya.

For businesses operating in Antalya's central districts, particularly in the city center and Konyaaltı, fast delivery and local cargo coordination are part of our routine work. We understand the logistics networks between Alanya and Antalya; the cargo systems we integrate into your e-commerce site automate the entire process, from customer order placement to cargo pickup. This way, you, residing in Alanya, can view orders through the online panel, and the shipment is automatically arranged.

They understand the region's social media dynamics and advertising strategies, both for acquiring local customers and, inevitably, managing tourist clients. In Alanya's unique, high-tourism environment, they know how to use Google Ads, Facebook Ads, and Instagram Ads, and which keywords are most effective in different seasons. If desired, you can also receive marketing consultancy after launching your e-commerce site.

Our Support, Guarantee, and Long-Term Relationship

The relationship with e-commerce Alanya doesn't end with website delivery; on the contrary, it begins there. For the first six months, support meetings are held weekly. In these meetings, website issues are resolved, sales figures are reviewed, and customer feedback is evaluated. Adjustments to improve user experience are discussed and implemented. Technical errors, software updates, new feature requests – all of these are managed in a coordinated manner.

Within your standard one-year warranty period, any technical malfunctions on the site will be repaired under our responsibility. If your site is attacked by hackers, suffers data loss, or experiences a payment system failure — all of these will be resolved immediately under warranty. Regular backup systems are configured by us, so your data will not be lost in unexpected situations. SSL certificates (secure connection) and cybersecurity protocols are included as standard in every package.

At the end of the year, you decide whether you want to renew your support package. Many of our clients find that E-commerce Alanya's support improves their business and decide to structure long-term agreements. However, this is not mandatory. You receive your site completed and can manage it entirely on your own; you have the opportunity to test whether your technician knowledge is sufficient throughout the training period. Our clients in Alanya and Antalya, whether they want to manage independently or remain under our support — both options are possible and supported.

In conclusion, E-commerce Alanya strives to provide you with a genuine, long-term business partner as you move your business into the digital marketplace. Technology, design, marketing, and support—all these areas are managed by an experienced team tailored to the needs of local businesses in Alanya and Antalya. Our goal is to see you thrive in the world of online sales, securely, successfully, and independently.